Guest Services

What we can offer you

Many of our guests come from overseas. Our priority is to ensure that each guest feels comfortable and relaxed whilst away from their familiar surroundings.  Each apartment provides valued information on local services & amenities, and we are also able to offer additional services such as dry cleaning, ironing and grocery shopping.  Should you require specific cooking equipment or bespoke welcome packs, our guest services team will be able to assist.


Laundry Services


Our apartments are visited regularly for a maintenance inspection and are serviced once weekly or every ten days during occupation for cleaning and replacing linen and towels.


As an additional service, we can tailor our cleaning service to meet your requirements or see to any dry cleaning or ironing that you may need.  Should a maintenance issue arise during your stay; we will be able to attend to this for you, please call us.

Hospitality Services – Complimentary


A complimentary welcome & household pack is delivered to your apartment prior to arrival as part of our Hospitality Services package. Please note this package is not replenished and guests are not expected to replace any item used.


Complimentary Welcome Pack Includes:

  • Tea, coffee, sugar, mineral water, milk, sweet biscuits, salt, pepper and olive oil


Complimentary Household Welcome Pack Includes:

  • Toilet roll, shampoo and body wash, hair conditioner, hand wash, (SES and Paraben free) shower cap, cotton wool & buds, face cloths, slippers, tissues, J-cloth, pan scourer, dishwasher tablets, washing capsules, washing-up liquid, washing up protective gloves, dustbin bags, food waste bags, kitchen roll and cling film

Hospitality Services – Breakfast/Dinner


We also offer a Breakfast/Dinner pack at an additional cost and can have it waiting for you on your arrival.


Breakfast Welcome Pack Includes:

  • All of the above Welcome pack items in larger quantities plus: cereal, yoghurt, bread, butter, jam, cheese, eggs, bacon & orange juice (other juice options can be arranged at no extra cost)
  • This is available for £60.00 GBP


Dinner Welcome Pack Includes:

  • Soup, bread rolls, main & desert of your choice for two servings plus a bottle of wine either red or white to the value of £7 (variations can be arranged)
  • This is available for £50.00 GBP

Guests can choose any of our additional services prior to arrival through our Guest App or contact us directly to arrange

Grocery Services


Some guests prefer to order their own groceries from one of the main local supermarkets and have these delivered to the apartment.  If you would like to liaise with us before ordering online, we can assist with delivery options so as to store these in your apartment ready for your arrival.  Alternatively, once you have settled at the apartment you can order grocery and food deliveries from one of the many local suppliers through our Guest App.

Please note that during COVID restrictions delivery drivers will not enter apartment buildings therefore deliveries will need to be collected from the main entrance.

Additional Cot/Bedding Services


We can assist you in arranging the following:

  • Travel Cot hire is £30 per week
  • Single foldaway bed hire is £10 per night and includes linen and towels


Should any of these be required for your booking, please list these as a special request on your booking. Or, telephone us at least a day in advance of requiring as these items are not guaranteed to be available.

Local Travel & Entertainment Services


Local information, Suppliers and Activities can be found on our Guest App at the apartment.  We can assist you in arranging executive airport transfers.


Here are some useful links:

Business Services


Each apartment has high-speed broadband with Wi-Fi. Should you require printing services please list these as a special request on your booking or, telephone us at least one working day in advance of requiring as these items are not guaranteed to be available. Where space permits, a desk is provided in apartments.

Emergency Services


Emergency Contacts are available for local Doctors and Hospitals.