As a standard offering, apartments have a living space, bedroom, fully fitted kitchen and bathroom. Where space permits, we will either provide a writing desk or foldable desk. Most apartments offer open plan living and all provide the main household appliances. The apartment developments vary too. Not only in size, some developments provide an onsite residential gymnasium and onsite security guard whilst others are in smaller developments with no security onsite. Not all apartments have a balcony or onsite car parking. If parking, a gym or balcony is essential please enquire with us first to avoid disappointment.

As standard, our rates include the apartment, utilities & internet. Housekeeping with bed linens and towel replenishment is provided for stays of 7 nights. Each apartment comes standard with a complete furnishing package, cookware, dishes, utensils and linens. Additional furniture and/or accessories maybe provided for an additional cost.

We are guided by restrictions set by the building managers for Guests are limited to the number of beds available. This depends on the size of the apartment and the amount of beds required/requested. We do not permit anyone to sleep on the floor or sofa. Depending on the size of the apartment an additional fold out bed can be arranged as well as travel cots, additional charges do apply.

 

Our apartments do not provide complete disabled facilities however if you contact us we can discuss your requirements to see if our apartments are suitable.

Yes, subject to availability you can check in any day of the week. Some developments do not offer 24hr check in though so please check with us if you plan to arrive after 10pm.

We always recommend adapters, chargers etc. Most of our TV’s have an HDMI cable input however please bring your own cable if you wish to watch TV through your mobile tablet.

Due to the volume of enquiries we receive, we can only hold apartments for 24hrs. Subject to availability, we can alter dates for you once you have finalised your travel arrangements. This has proven helpful for guests who have not yet finalised their flight and/or visa arrangements. This does not affect our cancellation policy. 

Online via our booking page, by email to our reservations team at info@oakdaleapartments.co.uk or, call us on 0800 246 1126

Most bookings will pay in advance. For guests who have an account with us or a credit agreement, will receive monthly billing.  For long bookings without an account or credit agreement, a payment plan can be arranged which will include an administration fee. You will receive an invoice showing itemised charges. Payments can be made either Online, BACS transfer or Debit/Credit card. We do not handle cash.

 

Yes. Many of our guests have their bills sent directly to their employer. In order to do this however, your company must authorise your booking

 

A Damage security deposit of £200 is required for each apartment booked. This tends not to be covered by an employer. We prefer to place a pre-authorisation on your credit card but if this is not available we will take funds directly. Your employer can also send us a letter of guarantee should damages occur for which they will settle. Deposit monies are returned within 7 days of departure.

 

No. We are upfront about all our charges. All incidentals are charged for by using the credit card details provided. Prior to departure we send a checkout reminder of how we expect the property to be returned to us. If any charges are claimed and exceed the agreed limit, an invoice will be issued  

As soon as you have finalised your booking you will receive a confirmation.

Our apartments are in town centre locations that have been carefully chosen. They are close to business and commercial areas. Depending on your requirements, we can offer apartments close to work or within easy access to public transportation. Our locations are convenient for grocery shopping, entertainment and schools.

Yes. Travel Baby Cot hire is £30 per week

Single foldaway bed hire is £10 per night and includes linen and towels

Should any of these be required for your booking, please contact us as soon as known. Or, telephone us at least a day in advance of requiring as these items are not guaranteed to be available.

Standard check in is from 1500hrs but an earlier check in is sometimes available. We may not confirm availability until the day of your arrival. For guaranteed earlier check in a small additional charge will occur. It is advised to contact us as soon as your travel arrangements are known so we can guide you as to when you are able to check in.

 

Our apartments are in private residential developments that are not staffed by us. Some developments have onsite security and these developments will have restricted access. Therefore we require an estimated time of arrival for all guests so that we can assist via telephone if required. Full check in details will be provided 24hrs prior to booking start date.  

 

Check out is by 1100hrs on the day of departure. Subject to availability and a small charge, you can arrange for a later check out upto 2pm. This must be arranged with at least 24hrs notice and is not guaranteed until confirmed by us.  Full check out details are provided prior to your expected departure. Keys are returned by the same method in which they were received. You do not need to notify us when you are vacating but please note check out is only completed if keys have been returned.  

Yes. We can offer a range of additional services which you can book at any time. These include breakfast packs, Food on arrival, extra beds and cots, additional cleaning, dry cleaning, ironing. Please call 0800 246 1126 for full details of availability and cost.

It is advisable to contact us as soon as possible if you experience any travel delays as this may affect your check in. We are available via telephone if you require any assistance and will be given mobile contact details. In the unlikely event something has happened at the apartment, please call us straight away so that we can resolve any issue.