Is there a minimum length of stay?
Depending on the chosen apartment this could be either 3 nights or 6 nights minimum stay.
What does a typical apartment look like?
All our Apartments vary, not only depending on the number of bedrooms, but decor and layout as well as furnishings that complements the layout of the apartment. We are happy to provide you with property particulars of individual apartments. Alternatively and subject to availability, we would be happy for you to view these in person (during COVID restrictions viewings are not possible)
What facilities are available in the apartment
As a standard offering, apartments have a living space, bedroom, kitchen and bathroom. Most apartments offer open plan living and all provide the main household appliances. Some apartments have a balcony and offer parking for one space. The communal facilities vary too. Some have onsite security and provide a residential gymnasium. If parking, a gym or balcony is essential please make this a special request for your booking to avoid disappointment.
What is included in the cost?
As standard utilities, internet and tv streaming are included. Housekeeping is included dependent on length of stay and booking type. Some OTA bookings will incur a cleaning contribution charge. Each apartment comes standard with a complete furnishing package, cookware, dishes, utensils and linens. Additional furniture and/or accessories maybe provided for an additional cost.
How many people/ children can stay in one apartment?
Guests are limited to the number of beds available this depends on the size of the apartment and the amount of beds required/requested. We do not permit anyone to sleep on the floor or sofa. Depending on the size of the apartment an additional fold out bed can be arranged as well as travel cots, additional charges apply. Some one bedroom apartments do not accept children.
Do you provide disabled facilities?
Our apartments do not provide complete disabled facilities however if you contact us we can discuss your requirements to see if our apartments are suitable.
Can I start my stay on any day of the week?
Yes, subject to availability you can check in any day of the week. Some developments do not offer 24hr check in though so please check with us if you plan to arrive after 10pm.
What do I need to bring?
We always recommend adapters/chargers for international appliances. Most of our TV’s have an HDMI cable input however please bring your own cable if you wish to watch TV through your mobile tablet.
Can I reserve an apartment?
Due to the volume of enquiries we receive, we either take full payment in advance or a month in advance whichever is less. This does not affect our cancellation policy. Subject to availability, we can alter dates for you once you have finalised travel arrangements. This has proven helpful for guests who have not yet finalised their flight and/or visa arrangements.
How do I book?
Online via our booking page, by email to our reservations team at email@example.com or, call us on 0800 246 1126
How will I be billed, how do I pay and when do I pay?
Most bookings will pay in advance. For guests who have an account or credit agreement, will receive monthly billing that includes rent for the coming month plus any extra charges for the past month. For long bookings without an account or credit agreement, a payment plan can be arranged which will include an administration fee. You will receive an invoice showing itemised charges. Payments can be made either Online, BACS transfer, Debit/Credit card using 3D Secure payment link or, over the telephone.
Can you bill my company?
Yes. Many of our guests have their bills sent directly to their employer/accounts department. An employer can also set up a credit arrangement with us for future bookings.
Why do you need my credit card if my company is being billed directly?
Guests may purchase additional services once in-house for services not covered by their company/employer. Including a damage security deposit. Instead of taking payment we place a hold on the guest card for the duration of stay.
Are there any hidden charges?
No. We are upfront about all our charges. All incidentals are charged for either by using the credit card details provided or for charges that exceed the agreed limit.
When/How will I receive my confirmation?
At the time of booking a booking confirmation is sent via email irrespective of how booked. For guests booking via a third party, please check with your supplier.
Where are the apartments located?
Our apartments are in town centre locations that have been carefully chosen. They are close to business and commercial areas. Depending on your requirements, we can offer apartments close to work or within easy access to public transportation. Our locations are convenient to shopping, entertainment and schools.
Can cots/extra beds be provided?
Yes. Travel Cot hire is £30 per week
Single foldaway bed hire is £10 per night and includes linen and towels
Should any of these be required for your booking, please list these as a special request on your booking. Or telephone us at least a day in advance of requiring as these items are not guaranteed to be available.
ABOUT MY STAY
How do I check in?
We provide guests with an Advance Online Check-in Service via our App, this is emailed. The process concludes with key collection and check in details being sent one day prior to arrival upon completion of security and identification checks.
Standard check in is 1500hrs but an earlier check in is sometimes available. Earlier check ins may not be confirmed as available until the day of arrival. If you know you will need an earlier check in please check availability ahead of arrival.
How do I check out?
Check out is by 1100hrs on the day of departure. Check out details are sent one day prior to departure. Keys are normally returned by the same method in which they were received.
Late check outs may be available subject to availability and may incur an additional fee depending on time required. Prior arrangement is required.
Can I book additional services e.g. grocery shopping on arrival?
Yes. We can offer a range of additional services which you can book at any time. These include breakfast packs, Food on arrival, extra beds and cots, additional cleaning, dry cleaning, ironing. Please call 0800 246 1126 for full details of availability and cost.
What happens if I have a problem on arrival?
We welcome a call as soon as you encounter a problem. Nothing is too small to report to us.