Disclaimer

Our Purpose

To provide our guests with a dedicated serviced apartment and be the best independent serviced apartment provider in our advertised area.

 

Our Vision

To maintain our position by doing what we do best. We strive to provide serviced accommodation in key business locations that meet our clients’ specific requirements. We achieve this by sourcing and securing quality apartments that can be converted into a serviced apartment that meets our high standards.

 

Our Values

To be friendly and approachable – we aim to continually go above and beyond to ensure our guests are looked after. We want to be even more than just a home away from home

To be honest – we don’t promise what we can’t deliver and, when we do promise something, we always ensure it happens.

To be competitive – we push ourselves to be innovative and to constantly look at ways to improve our business processes.

 

Our Ethics

OUR EMPLOYEES

We believe if our employees feel appreciated, recognised and valued the rest will fall into place. We hire the right person for the job irrespective of their gender, ethnicity or beliefs. 

OUR GUESTS

The safety of our guests is paramount to us and we want to ensure that all our apartments and the buildings they are in, meet the core guidelines set by our industry’s leading governing body.

We have a zero tolerance policy for anti-discrimination based on race, colour, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. We are committed to providing an inclusive and welcoming environment for all guests.

We also have a zero tolerance policy for anti-social behaviour carried out by either our guests, employees, subcontractors and/or third parties and will take measures to remove anyone we deem causing discriminating offence, conducting any illegal activity or is physically violent.

 

Your Privacy

All information obtained during the booking process will be processed in accordance with our web site use terms and are incorporated into these conditions

Your data will be stored and used by us to process your serviced apartment booking, to contact you regarding your booking or to keep you informed of any future services we believe may be of interest. We will not share your data with any third party and your data will not be used for any other purpose.

You may withdraw at any time your consent to our retention of your data by contacting us at [email protected]

 

The Environment

We take a balanced, reasonable and practical approach to the natural environment and do what we can where possible.

Our office is reducing the volume of paper we use and recycle whatever we can.  Our aim is to be paperless.

We provide food waste recycling bins in all our apartments and provide guests with details of what can and cannot be recycled.  Within all our developments are recycling bins.

We limit our inclusive laundry service to once weekly this not only reduces our carbon footprint but also reduces water and chemical usage.

If you feel like your personal experience of Oakdale doesn’t match our stated vision, values or ethics, then please get in contact with us.

 

Guest Access

Either a ramp or one step access is required to enter buildings.  All apartments are above ground floor level with both lift and stair access.  Apartments with balconies will require a step over the threshold to access.  Internally, all rooms are on one level.  En-suite showers are in a cubicle which will require a step over to access and do not have hand rails.  Main bathrooms all have a shower over bath.    At this present time, we are unable to provide adaptations for the hearing impaired or materials in Braille.  We can provide large print for most of our written material on request.

For more information on guest access to our apartments, please contact us.

Standard Measurements

These are approximate measurements to give our guests a guide of the general features in our apartments.

  • Standard door width (internal) – 90cm x 196cm
  • Standard kitchen worktop height – 92cm
  • Standard bathroom basin height – 80cm approx.
  • Standard WC seat height – 40cm

 

General Information For Guests

A bed board or mattress topper can be provided for double beds on request

A High- chair can be provided on request – charges apply of £5

Guest Information folders are provided in all apartments with details including general info about the apartment, development, and local area, safety instructions, check out details, contact details

All Windows have locks for child-safety compliant with current regulations

Non-slip bath mats provided where needed

Heated towel rails in all bathrooms, some of which can be hot to the touch

Non-feather pillows and duvets on all beds

Airports – Heathrow is the closest, followed by Gatwick.